Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@agarwoodoil.com
Also known as agarwood, aloeswood and jinkoh, oud is nature’s most exquisite fragrant offering.

Deep in a Far Eastern jungle, an evergreen tree is attacked by an infection. Much like our bodies’ immune system produces white blood cells, the tree starts producing a substance to combat the infection.

Over the years, the infection grows – as does the substance the tree produces. This is agarwood.

There are few natural aromatics that have as complex a scent spectrum as agarwood. Natural ambergris, musk and rose also rank as some of the most valuable natural fragrances, but none come close to oud in the sheer transcendence and sublimity that its fragrance boasts.

More than just a scent, oud can be mentally and spiritually engaging. In fact, specimens from different regions also seem to have an effect on a person’s emotions. For example, Indonesian oils usually induce joy and frivolity, while Indian oils have a deeply pacifying quality which makes them a popular aid in meditation.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: ella-3.0.0-sections-ready.zip in the folder Ella Sections Ready 3.0.0, then you just need to upload ella-3.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes Theme source, Photoshop design files and manual guide.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
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